Mayor Rahm Emanuel announced that Chicagoans can now interact with Chicago’s 311 system via text message. With this new feature, texting CHICAGO to 311311 allows people to submit a service request, track the progress of the request, and sign-up to receive an email when the issue is resolved. The new system also allows residents to sign up for localized City alerts based on their address. This upgrade to the City’s ChiTEXT tool is part of Mayor Emanuel’s Open311 initiative that was launched in September to bring unprecedented levels of transparency and accountability to the City.
This is the first time texting service has been used to receive service requests to the 311 system. Previously, the ChiTEXT tool could only be used to provide on-way information, from the City to a person, which included contact information for government offices and the location of a relocated vehicle. Adding this feature allows for two-way texting communication with 311, so that Chicago residents have a full range of options to connect with the City: they can submit service requests by calling 311, visiting, or texting CHICAGO to 311311.
This Open311 technology was developed through a partnership between the City of Chicago, the Department of Information Technology and Code for America and funded in part by the Smart Chicago Collaborative.

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